What to expect when you come to Auckland Hearing

Our response to Covid-19

Covid-19 – Keeping you and our community safe

Level 3 – We can help you from the front of the clinic

Covid 19 front desk

Take a look around the Auckland Hearing Clinic



Hearing assessment

Hearing assessment

Explaining the hearing test results

Getting hearing aids

Our wax removal clinic

Wax removal at Auckland Hearing

Alert Level 3

We can help you in the following ways at level 3

  • We can repair your hearing aids. We want you to keep hearing well. If your hearing aid stops working as well as it should, we can see you at the front door of the clinic to repair your hearing aids.
    • Please bring your aids to us, as usual, we will do onsite repairs. If your hearing aids can not be repaired at the clinic we will send them off to the manufacturer for a more thorough repair.
  • We can provide you with consumables – batteries, wax protection, drying kits, and cleaning tools. Please order through our online shop and we will send your order out to you.
  • We can organise insurance replacements if something happens you your hearing aids. Please contact the clinic is you need help with this.
  • We can see people for urgent appointments with a referral for your GP.

Urgent appointments with a written referral from your GP.

Please email through a copy of your GP referral when making your appointment or if this is not possible bring your written referral to your appointment.

Before you come into Auckland Hearing:

At your appointment

  • Please wear your mask when you enter the premises.
  • As you enter please scan in and use the hand-sanitiser.
  • We will aim to stay more than 1 m away from you as much as possible (other than when a clinic procedure means we need to get closer to you).
  • We ask that you avoid touching surfaces if possible.
  • All surfaces will be wiped down between clients.

Alert Level 2

At alert level 2 we can see you in the clinic for all appointments

  • We have a few extra precautions in place.

Before you come to your appointment at Auckland Hearing:

At your appointment

  • Please wear your mask into the clinic and scan and sanitise your hands when you arrive.
  • We would prefer you have a maximum of one support person in the clinic (please do not bring children to the clinic unless the appointment is for them).
  • We will aim to stay more than 1 m away from you as much as possible (other than when a clinic procedure means we need to get closer to you).
  • We ask that you avoid touching surfaces if possible.
  • All surfaces will be wiped down between clients.