What to expect when you come to Auckland Hearing

Our response to Covid-19

We can help you from the front of the clinic

Covid 19 front desk

Take a look around the Auckland Hearing Clinic



Hearing assessment

Hearing assessment

Explaining the hearing test results

Getting hearing aids

Our wax removal clinic

Wax removal at Auckland Hearing

Changes at Auckland Hearing due to Covid-19

Keeping you and our community safe

Virtual appointments preferred

You will be well aware that we need to take precautions in regards to the coronavirus. In some cases, we are able to help you with a ritual appointment, either over the phone or using the Zoom platform. This is the preferred option if possible.

Appointments – When we need to see you in the clinic the following precautions are in place:

Before you come  into Auckland Hearing

  • You will be screened for symptoms before your appointment. If you have any cold or flu symptoms or think there is a possibility you may have been exposed to the Coronavirus please do not come to your appointment, we will rebook you once you are well.
  • We will ask you to fill in your client information form online before your appointment.
  • Please wash your hands before coming to your appointment, you will also be given hand sanitizer on arrival.
  • If you have a face mask, please wear it to you your appointment. If you do not have a face mask, you will be provided with a face mask on arrival.

When you get to Auckland Hearing

  • We have set up a desk at the front of the clinic. All hearing aid repairs will be done from there. This reduces the number of people entering the clinic.
  • We will not be using the waiting room for more than one person at a time. If you are early for your appointment we will ask you to wait in your car and will collect you once we are ready for you.

At your appointment

  • We would prefer you have a maximum one support person in the clinic (please do not bring children to the clinic unless the appointment is for them).
  • We will be wearing PPE, including N95 masks and gloves.
  • We will aim to stay more than 1 m away from you as much as possible (other than when a clinic procedure means we need to get closer to you).
  • We ask that you avoid touching surfaces if possible.
  • All surfaces will be wiped down between clients.