If you had your hearing aids funded by ACC, your batteries are included as part of your ACC cover. In the past ACC hearing aid batteries were sent out automatically every 6 months or so, but this lead to some people accumulating more batteries than the needed. Now, when you run out of batteries you must request for more to be sent to you.

When you finalised you hearing aids your Audiologist sent in a battery request form for your ACC hearing aid batteries. ACC knows the size and type of batteries you need. The quantity of batteries you are expected to need is also on file and they are allocated to you each 6 months or so.

ACC hearing aid battery order options:

Time needed: 5 minutes.

When you need new batteries you can order more in the following ways:

Go to the internet website – https://icanhear.co.nz/Account/Login
Fill in your ACC number and your date of birth and then order more batteries
Complete the return slip that ACC sent to you with the first set of batteries (link here) and send it to:
Freepost 225409
ACC Battery request
PO Box 62253
Sylvia Park
Auckland 1644
Reorder, change or reduce your batteries –

by phoning Community client direct on 0508 222 546.

Or for any other questions about ordering your ACC hearing aid batteries or more information about your hearing loss claim contact the ACC Hearing Loss team on 0800 101 996.