Prior to January 2011 ACC covered the full cost of hearing aids and accessories, batteries, repairs, as well as annual hearing assessments and hearing aid adjustments. This meant that ACC claimants got first class service. ACC claimants had the ability to use hearing aids that met their needs as well as exceptional follow up and maintenance all covered by ACC.
Unfortunately as the ACC claimants increased in numbers. Due to better technology and more hearing loss among tradesmen (who had historically not protected their hearing), the cost became too great for ACC to maintain.
In early 2011 the ACC hearing loss policy was changed in a number of ways including: