Thank you for contacting us to make an appointment for wax removal and hearing screening. Your appointment will take about 30 minutes. Your Audiologist will remove ear wax or other debris blocking the ear canal using a gentle micro-suction. Suctioning is less traumatic than syringing and has a lower risk of infection. Once your ears are clear we will screen your hearing.

You will find us at 66 Michaels Ave, Ellerslie.

Here is a map to our clinic.

Hearing screening

A hearing screen will let you know whether you have normal hearing or hearing loss.  If we find hearing loss, we will recommend a full diagnostic hearing test. The diagnostic hearing test will give us more information about what is causing your hearing loss and plan what to do next, such as a referral to a doctor. The cost of your wax removal and hearing screening appointment is $95.
Screening Hearing test

A full diagnostic hearing test 

If you know you have a hearing loss, we recommend that you book a full diagnostic appointment. The cost of a diagnostic hearing test is normally $120. It is $145 if it is done at the same appointment as a wax removal appointment. Once we have done a full diagnostic hearing test, we will have enough information to write a report and refer you to your GP or an ear specialist if needed. Please give us a call if you think you need a diagnostic hearing test rather than a hearing screening appointment.

Before your ear cleaning appointment

Please do not:

  • Put any shop-bought earwax drops in your ears as this can make the wax more challenging to get out as it can melt the wax down onto your eardrum.
  • Put a cotton bud or anything else in your ears as this may push the wax deeper into your canal or damage the skin in your ear canal.  

Please do:

  • Use Olive Oil.
  • Olive oil gets between the wax and your ear canal. It loosens wax that has become stuck to your ear canal, making the wax easier (and more comfortable to remove). 

Directions for using olive oil:

  1. Lie on your side.
  2. Put the olive oil down your canal as deep as possible, and then massage your ear (by holding a tissue over your ear) to get the olive oil to go between the wax and your ear canal.
  3. Wait for about 10 mins. You may have to do this morning and night for 2-3 days.

Once a gap forms between the wax and your ear canal, your ear may unblock, and you may feel a bit better.

At your appointment

If you have made an appointment for wax removal, it is a sign that you feel something is not right with your ears or hearing. When we look into your ears, we will let you know what we see. We will clean your ears using suction; sometimes, we use saline (salty water) or olive oil to help soften the wax before removing it.

Ear cleaning

Sometimes there is no wax. If this is the case, we will use the available time to investigate what is happening with your ears or hearing and suggest the best way forward. The appointment will be charged as normal. If we think you need a different type of appointment, eg a hearing test, we may need to rebook you for this at another time.

Other causes for blocked hearing are fluid behind the eardrum or sudden hearing loss. If we have time, we can do further assessments to investigate the cause of the blocked sensation, or we may need to book another appointment for this.

Occasionally, we are not able to remove all the ear wax. This may happen if the wax has been pushed down onto the eardrum or is impacted (hardened) onto the eardrum. If we find this, we may need to ask you to use olive oil in your ear canals for a few days to help the harder (stuck) wax come away from the skin in your ear canal. We may rebook you a few days later so we can remove it. This follow-up appointment will cost $40.

COVID-19 – keeping you and our community safe

If Auckland is at alert level 3 or above, our clinic cannot see clients due to the physical distancing restrictions.

If we move to level 3 – please do not come in for your appointment. We will call to reschedule

If Auckland is at alert level 2 or below, please come in for your appointment as per usual. For more information, click here.

You will be aware that we need to take precautions in regards to Covid-19. If you have any cold or flu symptoms or think there is a possibility you may have been exposed to Covid-19, please do not come to your appointment; we will rebook you once you are well.

Changes at Auckland Hearing due to Covid-19.

Some things will be slightly different at the clinic to keep safe from Covid-19.

  • If you are unwell, please do not come to your appointment. Please let us know, and we will reschedule your appointment.
  • Please wear your mask and wash your hands before coming to your appointment; you will also be able to use hand sanitiser on arrival.
  • We aim to stay more than 1 m away from you as much as possible (other than when a clinic procedure means we need to get closer to you).
  • We will wipe down surfaces between clients.

See you soon

We look forward to seeing you at your appointment. If you need to change or cancel your appointment, please give us at least 24 hours notice to fill your appointment time.

Please email us at hearingcare@aucklandhearing if you have any questions.

Kind regards
Shirley, Yvonne and Maree

66 Michaels Ave, Ellerslie, Auckland 1051
Phone:      09 525 0522
Text/SMS: 027 808 3522

email: hearingcare@aucklandhearing.co.nz